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Test Bank for Quality and Performance Excellence 7th Edition by Evans

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Product Descriptions

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Available with InfoTrac Student Collections http://gocengage.com/infotrac.
Test Bank for Quality and Performance Excellence 7th Edition by Evans
Test Bank for Quality and Performance Excellence 7th Edition by Evans

Table of Contents

Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE
1. Introduction to Quality and Performance Excellence
2. Frameworks for Quality and Performance Excellence
3. Tools and Techniques for Quality Design and Control
4. Tools and Techniques for Quality Improvement
Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY
5. Competitive Advantage and Strategic Management for Performance Excellence
6. Quality in Customer-Supplier Relationships
7. Designing Organizations for Performance Excellence
Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR
8. Quality Teamwork
9. Engagement, Empowerment, and Motivation
Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE
10. Leadership for Performance Excellence
11. Performance Excellence and Organizational Change

Product Details

Language: English
ISBN-10: 1133955932
ISBN-13: 978-1133955931
ISBN-13: 9781133955931
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