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Download Test Bank for Business and Professional Communication Keys for Workplace Excellence 2nd Edition by Quintanilla

Test Bank for Business and Professional Communication Keys for Workplace Excellence 2nd Edition by Kelly M. Quintanilla and Shawn T. Wahl

Instant download Business and Professional Communication Keys for Workplace Excellence 2nd Edition by Kelly M. Quintanilla and Shawn T. Wahl Test Bank after payment

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Product Description:

Presenting an exciting new approach to teaching the core concepts and techniques of business and professional communication, Business and Professional Communication: KEYS for Workplace Excellence, Second Edition by Kelly M. Quintanilla and Shawn T. Wahl is organized in a way that best reflects the way that students transition from their student environment to their professional careers.
Indeed, the fully updated second edition of this best-seller continues to focus on helping readers master the skills they need to move from interviewee to team member to leader, and provides unique coverage of some of the greatest challenges of today′s workplaces, such as the negative impacts of technology and achieving work-life balance. Incorporating coverage of the latest cultural, economic, and technological developments in the business world, the authors cover communication must-know concepts and skills through the application of their Four Keys Process: Know yourself, Evaluate the professional context, Your communication interaction occurs, and Step back and reflect.

Table of contents:

PART I. BEGINNING COMMUNICATION PRINCIPLES.
CHAPTER 1. Business and Professional Excellence in the Workplace
CHAPTER 2. Verbal and Nonverbal Communication
CHAPTER 3. Listening
PART II. ENTERING THE WORKPLACE.
CHAPTER 4. Resumes, Interviews, and Negotiation
CHAPTER 5. Getting to Know Your Diverse Workplace
PART III. DEVELOPING IN THE WORKPLACE.
CHAPTER 6. Interpersonal Communication at Work
CHAPTER 7. Strengthening Teams and Conducting Meetings
PART IV. EXCELLING IN THE WORKPLACE.
CHAPTER 8. Technology in the Workplace
CHAPTER 9. Business and Professional Writing
CHAPTER 10. Leadership and Conflict Management
PART V. PRESENTING IN THE WORKPLACE.
CHAPTER 11. Informing and Persuading
CHAPTER 12. Speech Design
CHAPTER 13. Delivering a Speech with Professional Excellence
PART VI. SURVIVING IN THE WORKPLACE.
CHAPTER 14. Work-Life Balance

Link download full: Business and Professional Communication Keys for Workplace Excellence 2nd Edition by Kelly M. Quintanilla and Shawn T. Wahl Test Bank

Product Detail:

ISBN-10: 1452217629
ISBN-13: 978-1452217628            9781452217628
Author: Kelly M. Quintanilla, Shawn T. Wahl
More topic:
Test Bank for Introduction to Risk Management and Insurance 10th Edition by Dorfman
Test Bank For Small Business Management Entrepreneurship and Beyond 6th Edition by Hatten
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